October 6, 2016

Why Customer Loyalty Metrics May Not Paint a Complete Picture

AMERICAN BUSINESS JOURNALS -- When it comes to creating and supporting an effective customer loyalty and engagement effort, it is critical that you are able to measure the impact this effort is actually having on your customers.

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"PineappleRM has been a valued partner in the launch of A.R.T.ful Leadership. Through their assistance, Pinnacle has successfully increased visibility of the A.R.T.ful Leadership concept. In particular PineappleRM was instrumental in: increasing social media presence and connecting us with CLO Magazine, which has resulted in publishing two articles and soon to be a third. In addition, the Star Tribune featured me, and PineappleRM connected me with the Twin Cities Business Peer Network to advance leadership effectiveness within their membership. Thanks to PineappleRM and staff for their efforts."

Larry R. Nordhagen
President 
Pinnacle Performance Systems, Inc. and A.R.T.ful Leadership