October 6, 2016

Why Customer Loyalty Metrics May Not Paint a Complete Picture

AMERICAN BUSINESS JOURNALS -- When it comes to creating and supporting an effective customer loyalty and engagement effort, it is critical that you are able to measure the impact this effort is actually having on your customers.


"Rose McKinney is an engaging speaker who can articular complex processes in understandable, compelling presentations. Rose and Holli get to the heart of the matter, providing the take-aways and practical guidance that businesses look for in training programs. PineappleRM has provided a number of training sessions to Minnesota Masonic Charities; most recently a 'Demystifying Brand' presentation that was the highlight of our strategizing session. We've already planned another presentation."

Kelly O'Rourke Johns
Director of Communications