November 7, 2016

8 Steps to Creating a Winning Customer Experience

MINNEAPOLIS/ST PAUL BUSINESS JOURNAL -- We can all think of experiences, both positive and negative, that we've had with businesses. Think of the airline agent that made a horrible travel situation palatable, the hotel employee that made us feel uniquely special when we checked in, or the amazingly simple app that allows us to get virtually anything delivered to our door in a matter of days with one click.

READ ARTICLE

"Rose McKinney is an engaging speaker who can articular complex processes in understandable, compelling presentations. Rose and Holli get to the heart of the matter, providing the take-aways and practical guidance that businesses look for in training programs. PineappleRM has provided a number of training sessions to Minnesota Masonic Charities; most recently a 'Demystifying Brand' presentation that was the highlight of our strategizing session. We've already planned another presentation."

Kelly O'Rourke Johns
Director of Communications