November 7, 2016

8 Steps to Creating a Winning Customer Experience

MINNEAPOLIS/ST PAUL BUSINESS JOURNAL -- We can all think of experiences, both positive and negative, that we've had with businesses. Think of the airline agent that made a horrible travel situation palatable, the hotel employee that made us feel uniquely special when we checked in, or the amazingly simple app that allows us to get virtually anything delivered to our door in a matter of days with one click.

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"Thank you all for contributing to making all of this happen and for believing in our company. We greatly appreciate it! Yesterday, we broke a record in sales due to the recent television coverage! As always, healing you are a great joy to work with!"

Eva Sabet

Owner

Swedish Crown Bakery