January 20, 2017

The Customer Experience Trifecta: Warmth, Competency and Convenience

AMERICAN BUSINESS JOURNALS -- We all have a couple customer service horror stories -- store employees who seem disengaged, a customer service representative who couldn't answer our questions, or combing a website for a phone number to call for more information about a product or service.


"Pineapple RM, like the fruit itself, is distinctive, fresh and fabulously sweet. Rose McKinney and her team have provided invaluable direction and insight for a successful Twin Cities public relations program. With solid relationships in media, they developed a highly effective PR strategy and excelled at implementation and follow-through.
Pineapple has influenced us internally and externally; first, helping our employees understand the connection between company values and brand reputation, then strengthening the recognition of the Uponor brand in our hometown. And as for the "sweet" part, they are just a joy to work with - client-service oriented, fun and smart!"

Ingrid MattssonDirector, Brand Management