January 20, 2017

The Customer Experience Trifecta: Warmth, Competency and Convenience

AMERICAN BUSINESS JOURNALS -- We all have a couple customer service horror stories -- store employees who seem disengaged, a customer service representative who couldn't answer our questions, or combing a website for a phone number to call for more information about a product or service.


"Recently, I asked Rose to put together a one-hour training for my organization's annual Leadership event and personally, I feel her training directly contributed to one of the most successful events we've ever had. She expertly led the group through meaningful storytelling, structured activity, large group dialogue and more. I imagine Rose's experience in brand-management has allowed her to quickly understand a company and adapt to fit within their point of view. That is certainly how it felt."

Briana Malrick
Associate Project Manager